Refund policy

Returns

Items that are not personalized (laser engraved) can be returned within 7 days from the receiving date. Your refund can only be issued with the card from which your item was purchased with. These types of returns must be delivered in the new condition it was received. The product cannot have obvious wear and tear or scratches. A refund will only be issued once the product has been received in mint condition. This refund method can take up to two to three weeks depending on the condition of your product and your financial institution.

Conditions of return:
First, contact us by email. Buyers are responsible for return shipping costs; we can also send you a UPS return label for 20$-45$ that will be deducted from your refund. If the item is not returned in its original condition and original packaging, the buyer is responsible for any loss in value.

Once received, we will issue a full refund for the item (excluding initial shipping and decals if applicable)

order cancellation/modification

Customers may cancel/modify their order up to 24 hours after having submitted them. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at info@vsons.com and we will modify the order or cancel it and issue a refund.  Unfortunately, we do not offer price adjustments to customers. Please be aware that the item can be returned if necessary.