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Can you make custom mailboxes?
No. unfortunately. However, for larger orders (over 100 mailboxes), we can accommodate.
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Do you design your own mailboxes?
Yes, everything that we offer on our website is designed by Vsons!
- Where do the names of your mailboxes come from? Each mailbox is named after one of our team member's children!
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What is laser engraving?
Laser engraving is the practice of using lasers to engrave an object permanently. The technique does not involve the use of inks.
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What is your standard shipping time?
We ship with UPS. The shipping time is usually 3 to 7 business days.
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Will the stainless steel eventually rust?
Technically no, stainless steel can't rust by itself like raw steel, but... If you live by the sea or are exposed to salt water or de-icing salt, make sure to choose the appropriate mailbox; stainless steel 304 and 316L can easily be contaminated and rust (spots) can appear in saltwater or de-icing salt conditions. Contamination usually comes from raw steel dust or salt (including de-icing salt). If it even happens to you, let us know, we can sell you a stainless steel restorer. We won’t guarantee premature rust on stainless steel in a saltwater area or because of de-icing salt. Stainless steel can’t rust by itself. Salt water is in the air (dew, mist, etc) more than rain and de-icing salt is from the street.
The best mailbox for all weather that can't rust is our aluminum powder coated mailboxes. Aluminum can't rust! -
Are your mailboxes lockable?
We offer several locking mailboxes. Please review the product descriptions.
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What are the dimensions of your mailboxes?
We offer a wide variety of mailbox sizes. Please review the product descriptions.
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Are your mailboxes covered by a warranty?
Yes! Please review our terms and conditions
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Will the vinyl decals peel over time?
We use outdoor vinyl decals. If a decal does peel, just contact us and we’ll replace it, for life! -
How do I install a post-mounted mailbox?
Installation requires a post set in concrete, minimum 24 inches deep. Mount the mailbox 41-45 inches from ground level to the bottom of the mailbox per USPS requirements. All mounting hardware is included with your purchase. Most installations take 45-60 minutes with basic tools including a post hole digger, level, drill, and concrete mix. Detailed installation instructions are included with every order.
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Do you ship to Canada?
Yes! We proudly ship throughout North America, including Canada and the United States. Canadian shipping typically takes 5-10 business days. Free shipping applies to orders over $100 CAD. We ship via UPS with tracking included on all orders.
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**What's the difference between aluminum and stainless steel mailboxes?**
Aluminum mailboxes are powder-coated and naturally rust-proof - they cannot rust under any conditions, making them ideal for coastal areas and all weather conditions. Stainless steel offers a premium metallic finish but can develop rust spots in saltwater environments or with de-icing salt exposure. For harsh climates and coastal installations, we recommend aluminum or marine-grade stainless steel (316L) which offers superior corrosion resistance.
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**Are your mailboxes USPS approved?**
Yes! All Vsons mailboxes meet USPS size requirements and postal regulations. Our mailboxes comply with standard postal service dimensions for both wall-mounted and post-mounted installations. Post-mounted models include proper installation guidelines to ensure correct height (41-45 inches from ground to mailbox bottom) and placement for mail carrier access.
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**How do I clean and maintain my mailbox?**
Clean your mailbox 2-3 times per year with mild soap and water using a soft cloth or sponge. For aluminum models, no special maintenance is required beyond regular cleaning. For stainless steel models in coastal areas, apply a protective wax coating annually to prevent salt damage. Lubricate hinges and locks with silicone spray or WD-40 twice yearly for smooth operation. Avoid abrasive cleaners that could scratch the finish.