FAQ

We answer all your questions.
FAQ
  • Can you make custom mailboxes?
    No. unfortunately. However, for larger orders (over 100 mailboxes), we can accommodate.

  • Do you design your own mailboxes?
    Yes, everything that we offer on our website is designed by Vsons!
  • Where do the names of your mailboxes come from?                            Each mailbox is named after one of our team member's children!
  • What is laser engraving?
    Laser engraving is the practice of using lasers to engrave an object permanently. The technique does not involve the use of inks.

  • What is your standard shipping time?
    We ship with UPS. The shipping time is usually 4 to 7 business days.

  • Will the stainless steel eventually rust?
    Technically no, stainless steel can't rust by itself like raw steel, but... If you live by the sea or exposed to salt water, make sure to choose the appropriate mailbox (aluminum is best); stainless steel 304 and marine grade 316L can be contaminated and rust (spots) can appear in saltwater conditions, but it is not permanent and can be cleaned with a special cleaner. Contamination usually comes from raw steel dust or salt (including deicing salt). If it even happens to you, let us know. We won’t guarantee premature rust on stainless steel in a saltwater area, even if it’s protected from rain, salt water is in the air (dew, mist, etc) more than rain.

  • Are your mailboxes lockable?
    We offer several locking mailboxes. Please review the product descriptions.

  • What are the dimensions of your mailboxes?
    We offer a wide variety of mailbox sizes. Please review the product descriptions.

  • Are your mailboxes covered by a warranty?
    Yes ! Please review our terms and conditions

  • Will the vinyl decals will peel over time?
    We use outdoor vinyl decals. If a decal does peel, just contact us and we’ll replace it, for life!