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Terms and conditions

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Handmade mailboxes

Much care and craftsmanship go into making our mailboxes. Our goal is to craft the perfect handmade mailbox for each and every customer. The images that are displayed on our website are accurate depictions of our models. Our wall mounted mailboxes are designed to be a wall-mount mailbox, with protection from direct rain or snow. We do not recommend this mailbox be mounted on a gate, fence, or post as there are mounting holes in the back which prevent the mailbox from being fully waterproof with direct exposure to the elements.

Stainless-steel maintenance

We work with brushed stainless-steel (grades 304#4 and 316l#4). Our residential mailboxes are easy to maintain with common stainless-steel cleaners. Our items are created with steel and stainless steel, and even though we do our best to file & sand away sharpness, there may still be sharp edges or points on our items which is simply unavoidable. We are not liable for any personal injury or damage resulting from our products.

Payments

We accept major credit cards and PayPal.

Order Process

Choose the mailbox you want, select the options you want and add them to your cart. Then, proceed to the checkout. The standard lead time is between 1 and 3 days.

Order cancellation/modification

Customers may cancel/modify their order up to 24 hours after having submitted them. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at [email protected] and we will modify the order or cancel it and issue a refund.  Unfortunately, we do not offer price adjustments to customers. Please be aware that the item can be returned if necessary.

Returns

Items that are not personalized (laser engraved) can be returned within 7 days from the receiving date for a 15% restocking fee + the cost of shipping. Your refund can only be issued with the card from which your item was purchased with. These types of returns must be delivered in the new condition it was received. The product cannot have obvious wear and tear or scratches. A refund will only be issued once the product has been received in mint condition. This refund method can take up to two to three weeks depending on the condition of your product and your financial institution.
Buyers are responsible for return shipping costs.

Shipping Damages

Please examine the condition of the box your order came in before signing the delivery slip. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the mailbox be damaged, take photos of the mailbox and report the issue by sending an email to [email protected] within 7 days after receiving your package. If the product is confirmed defective or damaged, we will send you a replacement and reclaim the insurance.

Warranty

All of our mailboxes are guaranteed for up to one year after order delivery. this guarantee covers damage or defects incurred through normal use and excludes any damage resulting from accident, misuse, abuse, or negligence. defect claims must be brought to our attention via email([email protected]) accompanied by photo documentation. Vsons Design reserves the right to subject the claim to an inspection. if the product is confirmed defective, we will send a replacement. the cost of shipping will be absorbed by Vsons Design.

If you live by the sea or exposed to salt water, make sure to choose a the appropriate mailbox (316L or all stainless steel black powder coated) Steel and stainless steel 304 rust prematurely in salt water conditions. We won’t guarantee premature rust in a salt water area, even if it’s protected from rain. Salt water is in the air (dew, mist, etc) more than rain.

Shipping

UNITED STATES
We ship with UPS.
CANADA
We ship with UPS.

Copyright

All rights, including images and copy, are owned by Vsons Inc.

Privacy

We are committed to protecting and respecting the privacy of our customers and website visitors. For this reason, we have taken, and will continue to take, measures that protect the personal information of our clients.

Terms & Conditions

Vsons Design reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions will be posted on this website immediately. Please check the latest information posted here to inform yourself of any changes before engaging in any transactions on our website.

Questions

Should you have any questions not answered in our Terms and Conditions, please contact us at [email protected]

Mailboxes installation

For wall mounted mailboxes, please note that like stated in our web page products descriptions, we don’t supply the mounting hardware for wall mounted mailboxes, because there is too many types of walls or sidings and no universal mounting hardware. If you need a mounting template, we will send it to you in PDF format.

For post mounted mailboxes, hardware will be supplied if a post is purchased.