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Frequently asked questions

Do you love one of our residential mailboxes or house numbers—but have more questions? Read our most frequently asked questions below. Still need help? Contact us at [email protected].

general

Q :Can you make custom mailboxes?

R :No. unfortunately. However, for larger orders (over 25 mailboxes), we can accommodate for special orders.

Q :What is laser engraving?

R :Laser engraving, is the practice of using lasers to engrave an object permanently. The technique does not involve the use of inks.

Q :What is your standard shipping time?

R :We ship with UPS. The shipping time is usually 4 to 7 business days.

Q :Will the stainless steel eventually rust?

R :Technically no, unless you live in a high-salt environment (near the ocean). If you do, you’ll need to order 316l marine-grade stainless steel mailboxes. Our stainless-steel mailboxes can also rust if they are contaminated by raw steel: please use stainless-steel screws.

Q :Are your mailboxes lockable?

R :We offer several locking mailboxes. Please review the product descriptions.

Q :What are the dimensions of your mailboxes.

R :We offer a wide variety of mailbox sizes. Please review the product descriptions.

Q :Are your mailboxes covered by a warranty?

R :Yes! Please review our terms and conditions

Q :Will the vinyl decals will peel over time?

R :We use outdoor vinyl decals. If a decal does peel off in the first year, just contact us and we’ll replace it.